Hosting Service Agreement

The Hosting Service Agreement (hereinafter referred to as “this Agreement” or “HSA”) is entered into by and between the Service Provider (hereinafter referred to as “the Website” or “we”) and the Customer (hereinafter referred to as “you” or “the Customer”), and applies to your use of the paid hosting services provided by us.

1. Definitions

1.1 Service Cycle: Refers to a calendar month. If the customer uses the service for less than a full calendar month, the actual duration of use shall be counted as one service cycle.

1.2 Total Minutes in a Service Cycle: Calculated as the number of days in the service cycle × 24 (hours) × 60 (minutes).

1.3 Service Availability: The hosting service includes both HTTP and database services. If either service is accessible at any given time, the service is considered available. If both services are inaccessible at the same time, the service is deemed unavailable.

1.4 Downtime: If the customer’s attempts to access both the HTTP and database services continuously fail for five (5) minutes, that period shall be considered downtime. The sum of all such downtime within the service cycle constitutes the total downtime for that cycle.

1.5 Monthly Service Fee: Refers to the actual amount paid by the customer for a single hosting instance during a calendar month. If the customer pays in advance for multiple cycles, the monthly service fee shall be calculated as the average across the number of purchased months.

2. Service Availability Commitment

The Company guarantees that the monthly availability of its paid hosting services shall not be less than 95%. The availability is calculated as follows:

Service Availability (%) = (Total Minutes in the Service Period − Downtime Minutes) ÷ Total Minutes in the Service Period × 100%

If the actual service availability falls below the above commitment, the Customer shall be entitled to claim compensation in accordance with Clause 3 of this Agreement. However, downtime resulting from the following circumstances shall not be counted toward compensation:

     1.  Scheduled or unscheduled maintenance (including upgrades, repairs, migrations, and simulated failure drills);

     2.  Network or equipment failures not attributable to the Company’s infrastructure;

     3.  Network attacks targeting the Customer’s applications;

     4.  Server restarts caused by operating system patch installations;

     5.  Account or data breaches due to the Customer’s inadequate security practices;

     6.  Errors caused by the Customer’s own operations or operations authorized by the Customer;

     7.  Failure to follow product documentation or recommended configurations;

     8.  Force majeure events (e.g., natural disasters, wars, policy changes, etc.);

     9.  Service suspension required by applicable laws, regulations, or competent authorities;

     10.  Failures or interruptions caused by programming errors on the part of the Customer.

3. Compensation Mechanism

3.1 Compensation Rates:

The Customer shall be entitled to request compensation in the form of service credits for any failure to meet the committed service availability, based on the following criteria:

Availability ≥90% and